Orders and payments
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My order has been cancelled given the unavailability of a product, what should I do?
We are sorry for the inconvenience. We encourage you to contact our customer service department at
this link
. Our customer support will get back to you within 24h business hours. -
Where can I purchase a product that is currently unavailable on the site?
If you would like to purchase a product that is currently unavailable on the site, we encourage you to check its availability at authorized Royal Home outlets. Click to this link And enter your address. The maps will show the Royal home retailers nearest to you.
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Can I request an invoice as an individual or as a company?
If you would like to request an invoice, select the appropriate “Request Invoice for my order” box found at checkout at the time of payment.
Remember that the invoice can only be requested at the time of payment. -
I have already confirmed my order, can I change the shipping address?
Once the order is confirmed, you cannot change the shipping address. Please contact our customer service department at this link. Our customer support will get back to you within 24h business hours.
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Can I change or cancel my order?
You cannot change or cancel your order directly on the Royal home site. Please contact our customer service department at this link. Our customer support will get back to you within 24h business hours.
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Where can I enter the promotion code?
You can enter the promo code directly in the cart or at checkout. You will find a special box where you can enter the promo code before selecting the payment method.
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What payment methods are provided?
You can make payment by credit card (Visa, Mastercard, American Express) Paypal, Apple Pay and Gpay.
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How can I select the delivery method?
Only the Standard delivery method is available. Delivery time varies by region within 72h. Deliveries are made during office hours Monday through Friday, excluding holidays.
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Is my order confirmed?
Once your order is completed, you will receive a confirmation email to the email address you entered during the purchase process.
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How to place an order on the site?
To place an order on the site:
- Select the products you wish to purchase
- Add them to your cart
- Go to checkout
- Follow the different steps until the order is completed.