Shipping and delivery
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Where can I find my invoice?
Once the order is placed you will receive the invoice to the email address or pec address you entered during the purchase process. Remember to request an invoice at checkout. For any information, please contact customer service at this link. Our customer support will get back to you within 24h business hours.
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How can I contact the courier company?
If you wish to contact the courier company, click on the link corresponding to the courier company used:
BRT
https://www.brt.it/it/servizio-clienti/contattaci
GLS
https://glsitaly.service-now.com/ -
My shipment tracking is not working properly, what should I do?
In case the shipment tracking is not working, please contact customer service at this link. Our customer support will get back to you within 24h business hours.
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How can I track my order?
Once your order is completed, you will receive a shipping confirmation email with tracking link to the email address you entered during the purchase process. Through the link you can follow the progress of your order in real time. If you do not have an account you can track your order at this link.
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What countries do you ship to?
Shipments are made throughout Italy.
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What are the shipping times and costs?
The shipping cost is 5.90 Euro per shipment for orders up to 20 Euro. For orders with a total amount over 20 euros, shipping is free. Delivery time varies by region within 72h. Deliveries are made during office hours Monday through Friday, excluding holidays.
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My shipment is late, what should I do?
Please contact customer service at this link. Our customer support will get back to you within 24h business hours.
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I was absent at the time of delivery, what should I do?
Our courier will make other delivery attempts. We recommend that you track your shipment from the order page on your Royal Home account. In case your attempts are unsuccessful, please contact our customer service department at this link. Our customer support will get back to you within 24h business hours.
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My order shows delivered but I have not received it yet, what should I do?
Please contact customer service at this link. Our customer support will get back to you within 24h business hours.
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I have already confirmed my order, can I change the shipping address?
Once the order is confirmed, you cannot change the shipping address. Please contact our customer service department at this link. Our customer support will get back to you within 24h business hours.