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General terms and conditions of sale

The sale of products on our website (“www.royal-home.it”) is governed by these Terms and Conditions of Sale.

The products purchased on www.royal-home.it are sold directly by Golden Group S.r.l. (“Golden Group” or the “Seller”), with registered office in via Aurelio Lampredi 81, Livorno (LI), C.F. and VAT no. 01630710497.

You can request any information through our support services by contacting Customer Service. If you need more information go to the Customer Service area. You will be able to find information about purchasing and shipping, refunds and returning products purchased on royal-home.com.

Remember that you can always contact the Seller, via Customer Service.

1. Our business policy

1.1 The Seller conducts its e-commerce business exclusively with respect to its end users who have reached the age of majority and who are “consumers”, i.e., any natural person who purchases on the website for purposes not related to his or her commercial, entrepreneurial or professional activity, if any. If you are not a “consumer,” please refrain from entering into commercial transactions on royal-home.com.

1.2 The Seller reserves the right not to accept purchase order proposals from parties other than the “consumer” or otherwise purchase order proposals that do not conform to its business policy, such as, for example, order proposals for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the proposed order.

1.3 All order proposals transmitted to the Seller and returns made by users must also correspond to normal consumer needs. The Seller therefore monitors the number of order proposals transmitted and returns made.

1.4 These Terms and Conditions of Sale govern solely the submission of proposed purchase orders for products available on royal-home.co.uk by you and the acceptance thereof by Seller. Any services or products offered by parties other than the Seller, and featured on the royalbeauty.co.uk website (e.g., through banners or hyperlinks) are not governed by these Terms and Conditions and the Seller is not responsible for the provision of services or sale of goods by third parties.

2. Information directed to the conclusion of the contract with the Seller pursuant to Legislative Decree April 9, 2003, no. 70

2.1 In order to enter into a contract for the purchase of one or more products on royal-home.co.uk, you must submit electronically a proposed purchase order to the Seller by completing the form available on the Site and following the relevant instructions.

2.2 Before submitting your order proposal, please remember to read the General Terms and Conditions and Right of Withdrawal Notice carefully, print a copy through the print command, and store or reproduce a copy for your personal use[1] . In accordance with Article 51, paragraph 7, of Legislative Decree September 6, 2005, no. 206 (the “Consumer Code”), before transmitting your proposed order, we will provide you with a summary of the commercial and contractual conditions that will apply to your proposed order to purchase the products and a summary of the information on the essential characteristics of each product ordered with its price (including all applicable taxes or duties), the means of payment that you may use to purchase each product, the delivery methods for the products purchased, the shipping and delivery costs as well as the references, geographical address and contact details of the Seller and the date by which the Seller, upon acceptance of your proposed order, agrees to deliver the goods. The Seller will also provide you with a summary of the terms and conditions for exercising your right of withdrawal. In case of withdrawal, the cost of return will be borne by Golden Group. You will, in any case, be reminded of the existence of the legal warranty of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the conciliation service, independent and institutional, so-called “RisolviOnline”, provided by the Chamber of Arbitration of the Chamber of Commerce of Milan as well as the possibility of using the platform for the extra-judicial alternative dispute resolution, accessible at http://ec.europa.eu/odr, made available by the European Commission.

2.3 On the order proposal confirmation page, which contains a cross-reference to the General Terms and Conditions of Sale and the Right of Withdrawal Policy, we will provide you with summary information about the essential characteristics of each product indicated of your order proposal, the price (including all applicable taxes or duties) and the shipping costs (including any additional costs incurred by you for choosing a different and/or faster type of shipping and delivery than the standard shipping and delivery method).

2.4 The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. You will therefore be asked to identify and correct any data entry errors before proceeding to transmit the order proposal.

2.5 The contract is concluded when your proposed order is accepted by the Seller. The Seller will send you an e-mail to confirm acceptance of your proposed order

2.6 The order proposal transmitted to the Seller will be stored in our database for the period of time required to process the order proposals accepted by the Seller and in any case within the terms of the law. You will be able to access your order proposal form by going to the “My Order” section.

2.7 The language available to conclude the contract with the Seller is Italian.

2.8 The Seller is under no obligation to accept your proposed purchases. We will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your proposed purchase order specifying the reasons. If any products, presented on royal-home.co.uk, are no longer available or for sale at the time of receipt or processing of your proposed purchase order, it shall be the responsibility of the Seller to notify you, promptly and in any event within thirty (30) days after the day following the day on which you submitted your proposed order to the Seller, of the unavailability of the products. If you have already paid the price for the products, the Seller will refund, without undue delay, what you have already paid in advance and the contract of sale will be considered terminated.

2.9 The Seller also reserves the right not to accept proposed purchase orders in the cases referred to in paragraph 1.2 above.

2.10 We remind you that, by telematic transmission of the order proposal, you unconditionally accept and undertake to observe, in your dealings with the Seller, these General Conditions of Sale.

2.11 By submitting your order proposal you confirm that you also know and accept, the further information contained in royalbeauty.co.uk, also referred to through links, including the Privacy Policy and the Right of Withdrawal Policy.

3. Guarantees and indication of product prices

3.1 The Seller exclusively sells its own products.

3.2 The Seller does not sell used, irregular, or substandard products below the corresponding standards offered in the market.

3.3 The essential characteristics of the products are presented on royal-home.co.uk within each product sheet. However, the images and colors of the products presented on royal-home.co.uk may not match the actual ones due to the effect of the Internet browser and monitor used.

3.4 Product prices may be subject to update. Make sure of the final sale price before submitting the relevant order proposal. In the event that there is a recognizable error in the indication – by Golden Group – of the price of a product or in the calculation of the amount requested in payment, Golden Group will not accept the proposed order and will contact the user in order to offer the opportunity to transmit the proposed order to purchase the product(s) at the correct price.

3.5 Purchase requests from countries not included among those displayed on the splash page (intro page) cannot be accepted by the Seller.

3.6 All products have identification tags attached with disposable seal.

3.7 All products sold by Golden Group are covered by the twenty-four (24) month legal warranty for conformity defects in accordance with applicable law. The lack of conformity of the product must be reported to the Seller within two (2) months after its discovery. The conformity defect can be reported to the Seller by contacting Customer Service. In case of conformity defect you have the right to request repair or replacement of the product. In the event that the above remedies are not possible or are excessively onerous, you will be entitled to a reduction in the price paid or termination of the contract of sale, pursuant to Art. 130 of the Consumer Code.

4. Payments

4.1 For payment of the price of the products and related shipping and delivery costs you may follow one of the methods indicated in the order proposal form. Under no circumstances will you be charged any costs in excess of those actually incurred by the Seller, in connection with the payment instrument you have chosen.

4.2 In the case of payment by credit card, the financial information (e.g., the credit/debit card number or the date of its expiration) will be forwarded, via encrypted protocol, to the entity that, from time to time, provides its remote electronic payment services to the Company, without third parties being able, in any way, to access it. Such information, moreover, will never be used by the Seller except to complete the procedures relating to your purchase and to issue refunds in the event of any returns of products, following the exercise of your right of withdrawal, or if it is necessary to prevent or report to the police the commission of fraud on royalbeauty.co.uk. The price for the purchase of the products and shipping costs, as stated in the order proposal, will be charged to your bank account when the purchased products are shipped.

5. Shipping and delivery of products

Shipping nationwide with delivery in up to 72 hours.

Costs: EURO €5.90 per shipment

Deliveries take place during office hours from Monday to Friday, excluding holidays, and are made SAVE S.r.l

You will find within the Shipment Confirmation email all the details regarding the type of courier your order has been entrusted to.

6. Customer service

6.1 You may request any information by contacting our Customer Service Department.

7. Right of withdrawal

7.1 In accordance with Art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within [30] days [Note: the cons.code provides 14 days for return, we recommend putting longer term], for ok starting from the day of receipt of the products purchased on royalbeauty.co.uk. In some specific, duly reported cases, it will be possible to exchange the chosen item for another.

7.2 In accordance with Art. 54 of the Consumer Code, you may withdraw from the contract concluded with the Seller using, at your option, one of the following methods:

(i) online transmission to the Vendor of the Return Form found in the Customer Service area, filled out in full; in this case, the Vendor will send you confirmation by e-mail that the return statement has been received;

(ii) sending by mail to the Seller the return form conforming to the model form pursuant to Art. 49(4) of the Consumer Code, to be filled out in full;

(iii) sending by mail to the Vendor another explicit statement of your decision to withdraw from the contract.

7.3 In cases (ii) and (iii) your statement must be sent to the attention of Customer Service at Golden Group’s registered office indicated. In such cases, the burden will be on you to prove the correct and timely exercise of the right of withdrawal.

7.4 In accordance with Art. 57 of the Consumer Code, once you have exercised your withdrawal from the contract, you must return the products to the Seller by handing them over to the courier for shipment within [14] days commencing from when you informed the Seller of your decision to withdraw from the contract.

7.5 The only costs to you shall be the cost of returning the purchased products, unless the Seller has expressly exempted you from such costs at the time of purchase and subject to the further condition that you use the freight forwarder and shipping methods set forth in the following paragraph.

7.6 Seller suggests that you use the forwarding agent used by Golden Group to return purchased products.

7.7 In the event that you decide to use a shipping method other than the one suggested by the Seller in Section 7.6 above, you will instead have to make the payment for the costs, which are your responsibility, of returning the purchased products yourself.

7.8 It is understood that, in this case, an amount equivalent to the cost of standard shipping of the purchased products will also be refunded, while, in accordance with Art. 56(2) of the Consumer Code, you will not be reimbursed for any additional costs you incur as a result of choosing a different and/or faster type of shipping and delivery than standard shipping and delivery. It may remain, in this case, your responsibility in case of loss or damage of the products during transport, which is due to your negligent choice of carrier and/or mode of shipment.

7.9 The right of withdrawal – in addition to compliance with the terms and conditions described in the preceding paragraphs – shall be deemed to have been properly exercised if the following conditions are also fully complied with:

(i) The right of withdrawal must be duly exercised within thirty (30) days of receipt of the products;

(ii) the products must not have been used;

(iii) the identification tag must still be attached to the products with the disposable seal that is an integral part of the good];

(iv) products must be returned in their original packaging (if you want to return a kit, you must return all the items in it);

(v) Returned products must be delivered to the shipper within fourteen (14) days beginning when you have notified Seller of your decision to withdraw from the contract;

(vi) products must not be damaged.

7.10 Pursuant to Art. 59 of the Consumer Code, the right of withdrawal is also excluded if you have purchased customized products or sealed goods that are not suitable for return for hygienic or health protection-related reasons and have been opened after delivery.

7.11 The Seller shall make the necessary investigations in order to verify the conformity of the returned products with the conditions and terms stated in paragraph 7.9 above.

7.12 If the right of withdrawal is exercised by following the procedures and terms set out above, the Seller shall send you, by e-mail, the relevant confirmation of acceptance of the products thus returned and refund any sums already collected for the purchase of the products in accordance with the procedures and terms provided.

7.13 The sums will be refunded to you as soon as possible and, in any event, within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures, once we have verified that the above terms and conditions have been properly executed.

7.14 In the event of withdrawal not in accordance with the foregoing provisions or in the case of the assumption referred to in Art. 59 of the Consumer Code, you will not be entitled to a refund of the amounts paid to the Seller. The Seller will notify you by e-mail of the rejection of your return. Within 14 days of receipt of the Seller’s e-mail, you may elect to re-obtain, at your expense, the products in the state in which they were returned to the Seller by notifying the Seller in the manner to be notified to you. Otherwise, the Seller may retain the products in addition to the amounts already paid for their purchase.

7.15 If, on the other hand, the Seller’s findings indicate that the conditions set forth in subparagraphs (ii), (iii), and (iv) of paragraph 7.9 above, you will not be entitled to a full refund of the amounts already paid to the Seller. In accordance with Art. 57, paragraph 2, of the Consumer Code, you will, in fact, be responsible for the decrease in value of the returned products, resulting from use other than that necessary for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage equal to the estimated decrease in value of the products and in any case between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the expected refund, as will be specifically communicated to you, via e-mail, by the Seller. Within 14 days of the sending of the e-mail notifying you of the amount deducted from the refund, you may elect to re-obtain, at your expense, the products in the state in which they were returned to the Seller, by notifying the Seller in the manner that will be communicated to you. Otherwise, the Seller may retain the products and an amount corresponding to the percentage deducted from the refund.

7.16 The Seller assumes no responsibility for products returned in error or items forgotten in packages or returned products.

8. Time and method of reimbursement

8.1 Whatever payment method you use, the refund due, in full or in part, shall be activated by the Seller, as soon as possible and in any event within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the proper execution of your right of withdrawal and checking the returned products.

8.2 The Seller shall make the refund using the same means of payment that you used to purchase the returned products, unless you have expressly agreed with the Seller to use a different means of payment and provided that you do not incur any additional costs as a result of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and the person who has made the payment of the sums due for their purchase, the refund of the sums, in the event of the exercise of the right of withdrawal, will be carried out by the Seller, in any case, against the person who made the payment.

8.3 Please note that the value date of the re-credit is the same as that of the debit; consequently, you will not suffer any loss in terms of bank interest.

9. Privacy

9.1 You can get information about how we process your personal data by accessing the Privacy Policy.

9.2 Please also read, if you have not already done so, our General Terms of Use.

9.3 For any other information about our Privacy Policy you may contact our Customer Service Department, selecting “Privacy,” or send inquiries to the e-mail address: info@royalbeauty.it or to the address of the Seller’s registered office.

10. Applicable law and dispute resolution

10.1 Without prejudice to the application of the mandatory regulations of European derivation for the protection of the consumer, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and Legislative Decree 9 April 2003, no. 70 (“Implementation of Directive 2000/31/EC on certain legal aspects of information society services in the internal market, with particular reference to electronic commerce”).

10.2 In the event of disputes between the Seller and each end user, arising from the General Terms and Conditions of Sale, the Seller hereby guarantees full adherence to and acceptance of the ResolviOnline conciliation service. RisolviOnline is an independent and institutional service, provided by the Arbitration Chamber of the Milan Chamber of Commerce, that allows a satisfactory agreement to be reached, with the help of a neutral and competent conciliator, over the Internet. For more information about the ResolviOnline regulations or to submit a conciliation request log on to ResolviOnline.com.

10.3 Please also note that the European Commission provides a platform for out-of-court alternative dispute resolution, which can be accessed at http://ec.europa.eu/odr.

10.4 All disputes relating to the purchases and/or these General Terms and Conditions of Sale shall be settled by the Court of the consumer’s place of domicile or residence under applicable law or, at the consumer’s option, by the Court of Livorno.

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